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June's Featured Speaker: Darren Denington
Darren Denington is the founder of Service with Style Hospitality Group and will be speaking Sunday, Monday and Tuesday at the 2014 Western Foodservice & Hospitality Expo and Florida Restaurant & Lodging Show events.
Leadership is not a position, it’s an action.
Across the country, time and time again I am privy to observing some incredible examples of amazing things that strong management teams are doing in their restaurants. Unfortunately, I’m also witnessing the damage that a weak or divided manager team is doing to their restaurants financial picture, operations, employee morale and guest service.
Our wonderful and extremely challenging industry certainly requires strong leaders and here are “5 Leadership Traits Required for Growing Restaurant Business”
Understanding the priorities – The waves of business in our industry are hard to predict and the “In Season” time period certainly warrants more attention on operations but the business of the business is what makes the profit. Pushing aside projects such as a menu makeover, implementing weekly inventory, starting a profit and loss statement, employee hand books or training system because you are too busy is an excuse. Restaurant 101 is the focus every day, every shift and every hour but you need to find time to work on the projects that make a major impact on your future.
Working on what’s right – It is extremely easy to get caught up in the daily operations of making soup, running food and refilling ice but to take your restaurant to a new level of success someone needs to be working “On the business”, not just in it. I beg you to implement a 3 part system so that every employee will know what they are expected to do, have additional projects assigned to them in down time and understand who is responsible for every area of the operation. 1. Checklist 2. Action List 3. Responsibility List. This will involve all of your team to operate the business so the owners and managers can spend time on working Marketing, Growth and Financials to make sure the business is going in the right direction.
Knowledge – To lead a great restaurant, your managers need to understand every product, system, program and position. Be sure that the entire management team has the opportunity for proper training and always hold a weekly managers meeting so that everyone is well communicated with.
Dedication / Integrity / Respect – When your management team is leading by example and showing the entire staff that they are a team that stands together you will find that the staff is will to go above and beyond for the betterment of the business. Only when the employees truly respect the business ownership and management are you able to put in place great system that will drive you to the next level.
Window / Mirror – When everything is going right, the leader is looking through the window to give praise and thanks to everyone for making this happen. When mistakes are made, the leader is looking in the mirror and saying “what did I do wrong”. Your staff knows very well when mistakes were made in the restaurant and the managers that point fingers and work on the problems only make the problems worse. The leaders that can own up to a mistakes and quickly find solutions earn the respect of their team and take the positive out of the situation and move forward.
A great restaurant starts and stops with the management team!
More about Darren Denington:
Darren S. Denington, CFBE has been in the hospitality industry for over 28 years. With a degree in Food & Beverage Management and being a Certified Food & Beverage Executive, he understands the importance education plays in the hospitality industry. Darren has an extensive background in the restaurant industry, including Owner, Executive Chef, Food & Beverage Director and General Manager. His understanding of management, operations and start up has taken him across the country to speak to companies seeking his expertise. During the past thirteen years, Darren has owned a secret shopping company, Service With Style. He has focused on guest service and employee training, helping over a thousand establishments nationwide to understand their guests’ perspective.