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April's Featured Speaker: Betsy Craig, CEO and Co-founder of MenuTrinfo®

Betsy was most recently a presenter at the International Restaurant & Foodservice Show of New York in March.

How to Lead Your Brand Into Menu Labeling

I often get calls from restaurant operators who have tried the do-it-yourself approach to nutritional calculations and analysis. While I am happy to speak with them, it never ceases to amaze me how far down the rabbit hole they get before picking up the phone.

Now that menu labeling has passed and everyone knows the rules and expectations, it is important for me to address the best way restaurant leadership should handle nutritional analysis.

While restaurant operators can save initial costs by handling their menu analysis in house, we never recommend the DIY approach. That is because operators don’t always know the ins and outs of menu analysis and online nutritional calculators can often fall prey to patent trolls. Patent trolls are companies that target Main Street businesses who utilize a variety of technologies, such as nutrition calculators, that the patent trolls then claim infringe on their patented technologies. This can be costly to restaurant operators and can oppose the very thing they are trying to achieve.

I have worked with some of my clients for many years on their nutritional calculations and keep constant watch over even the slightest changes to their menu ingredient lists. One slight change of supplier or ingredient means the entire nutritional calculation of the impacted menu item must be revised.

When restaurant operators take a DIY approach, they often forget to make the necessary calculations needed when something changes. So to successfully manage nutritional calculations, strict guidelines should be created and enforced by everyone throughout the restaurant chain. Leadership should also create a system of checks and balances to ensure the procedures are being appropriately followed.

In 2013, we launched our guide, 7 Steps to Menu Labeling, to help flip the fear restaurant operators have toward menu labeling. The guide outlines menu labeling best practices and for the purposes of this blog I will reveal a few steps here that all restaurant operators should take when it comes to getting started. For best results, restaurant leaders should also make sure their executive teams know the correct steps to take to ensure compliance with the new menu labeling regulations.

1. Get your nutritional information together.  If your nutritional information is more than two years old – or if you’ve changed suppliers and/or ingredients – have someone double-check the nutritional information of your menu items and verify it for accuracy.

2. Verify your information. Additionally, if your nutritional information is more than one year old – or if you’ve changed suppliers and/or ingredients, reanalyze your nutritional information and verify it for accuracy.

3. Identify allergen and gluten free menu items. This will help your team respond to allergen requests and will teach staff how to effectively communicate a guests’ special dietary need to the kitchen.

Each of the steps involved are important ones to take, both for your employees and your customers. Step one will require a strong leadership approach in order to gather all of your information. Meanwhile, step two requires third-party validation of your nutritional information. This is because that is the best way to determine the accuracy of your information. This also will increase your guest’s confidence in the information you are providing. Once you have completed the first two steps, further protect the lives and health of your customers by identifying which menu items are allergen and gluten free.

By following these first three steps you are setting your brand up for menu labeling success. We know the process isn’t easy if you are trying to accomplish it alone. If you have questions or need help, don’t hesitate to give us a call (888) 767-6368.

More about Betsy Craig:

Betsy is the CEO and Founder of MenuTrinfo, LLC.


Betsy brings more than 25 years of foodservice-industry experience to MenuTrinfo. Her goal is to create genuine relationships with her clients, and ensure that they meet or exceed new federal nutritional labeling regulations. Betsy’s no-nonsense approach means a smooth transition into high-volume commercial kitchens and her commitment to excellence guarantees that every dish, no matter how complex, is accurately represented.


Ms. Craig was voted #4 CEO in the fast casual industry in the 2012 Top 100 Movers and Shakers list, and #15 in 2013. MenuTrinfo was awarded the #7 spot for new technologies in 2012 and # 8 in 2013, making a major impact on the restaurant industry according to FastCasual.com, which is owned by Net World Alliance. Nationally renowned, Betsy works with clients as diverse as Johns Hopkins University School of Public Health on site Restaurants/Food Services in Baltimore and the Pima County Health Department Services in Tucson, Arizona. Betsy’s articles can be seen in numerous national and regional magazines focused on the food and the foodservice industry including Food Safety Magazine, Catering Magazine, Independent Restaurateur, PMQ and Restaurant Marketing. Her views on the industry also appear in various national online publications, where she is a regular contributor and guest blogger. She is a highly sought-after speaker, and is entertaining, informative, and engaging for audiences from CEOs to food technologists.






Archives: 

March Business Builder - 5 Best Practices to Improve Morale in Your Restaurant
February Business Builder - Four Steps to Build Your Network to Increase Your Networth by Kathleen Wood
January Business Builder - Defining Your Restaurant's Customer Experience by Joel Cohen
November Business Builder - Gluten-Free Menus Can be a Challenge - Or Not
October Business Builder - Understanding How Far in Advance to Initiate the Lease Renewal Process
September Business Builder - The Key to Running a Profitable Restaurant by David Scott Peters
August Business Builder - Improve Your Menu Engineering by Mark Kelnhofer
July Business BuilderRestaurants that Cater - Set a Minimum to Make You Money by Sandy Korem
June Business Builder - 5 Leadership Traits Required for Growing Restaurant Business by Darren Denington