Attendee FAQ


How do I register to attend the Western Foodservice & Hospitality Expo?

Registration is available here

Your registration includes admission to the exhibition, special events and the 30+ sessions within the Ferdinand Metz Foodservice Forum. 

General Questions

When & where is the event held?

Sunday, August 27, 2017

Monday, August 28, 2017

Tuesday, August 29, 2017

 Los Angeles Convention Center

1201 S. Figueroa St.

Los Angeles, CA 90015

What are the event hours?

Sunday, August 27: 11am-5pm

Monday, August 28: 11am-5pm

Tuesday, August 29: 11am-4pm

 Exhibits and education sessions follow the same hours as listed above.

What are the on-site registration and badge pick-up hours for the 2017 Western Foodservice & Hospitality Expo?

Sunday, August, 27: 10am-5pm

Monday, August 28: 10am-5pm

Tuesday, August 29: 10am-4pm

What does it cost to attend?

The registration fee is $65.

What payment types are accepted on-site?

All major credit cards, cash and check are accepted on-site.


Attendee Questions

What types of products are being shown?

Our vendors will have food & beverage products, equipment, services, distributors, technology, and more.

What special events / features take place during the show?

There are many Special events and features taking place at the show, including over 40 education sessions as part of the Ferdinand Metz Foodservice Forum, The Torch Award and Beacon Award Presentations, culinary demonstrations in the Culinary Demonstration Theater, the New Product Showcase, and several Specialty Pavilions including the Food Trends Experience, Sabor Latino Food Pavilion, Japan Pavilion, Healthy Choice Exhibitors, Beer, Wine & Spirits Pavilion, Gourmet Way, The Appetizers & Starters Pavilion, and TasteNY & Craft Beverage Showcase.

How can I book my hotel?  

Connections Housing, the official housing partner, provides reduced hotel rates and travel discounts for your trip to Los Angeles. View all available properties and book your reservation here.

Please note: Connections Housing is the ONLY official housing company associated with the 2017 Western Foodservice & Hospitality Expo. While other hotel resellers may contact you offering housing for your trip, they are not endorsed by or affiliated with the show and entering into financial agreements with such companies can have costly consequences.

Is there parking at the event and how much is it?

Parking is available at the Convention Center and in the parking lots at LA Live. Parking prices vary depending on the surrounding events. For more information, please click here.

Where can I find information about the shuttle service?

Shuttle service will be provided from the following hotels to the Los Angeles Convention Center:

Hilton Checkers

Millennium Biltmore

Sheraton Downtown

LA Hotel Downtown Shuttle service is offered each day of the show to and from the Conference Center from host hotels.

The shuttle bus schedule will be available mid-July here

What is the best airport to fly into?

The surrounding airports include: LAX Airport, Long Beach Airport, and Burbank Airport.

Am I able to rent a wheelchair or electrical scooter for the event?

Wheelchairs and electrical scooters are NOT available to rent at the Convention Center.

How can I receive a directory?

A Show Directory is available at the Registration Counters when you arrive at the show.

What attraction or restaurant discounts are available to show visitors?

LA Live is located right across the street from the Convention Center and is home to the best Downtown LA attractions! Click here for more information.

What are the qualifications to attend?

This is an industry trade event open to all restaurant & food service professionals; it is not open to the general public. Please provide information about your position within the industry when registering.

What is included with my attendee badge?

Your Exhibits Plus Pass includes entrance to the Exhibit Hall, along with access to ALL Ferdinand Metz Foodservice Forum sessions, demonstrations and special events.

Are children allowed?

Children are not allowed on the show floor at any time; including infants. Attendees must be 18 years of age or over to attend.

What is the Cancellation Policy?

No refunds will be given for any cancelled or no-show registrations; there are no exceptions to this policy.

What is the pre-registration deadline?
There are 3 registration deadlines. The fee starts at $25, then moves to $45, and ends at $65.
What is the cost to attend?
The regular registration rate is $65.
What is the Student Admission Policy?

The Show Student Admission Policy is as follows, and will be strictly enforced:  No more than 10 students may attend per educational institution, with each five students requiring one adult/educator chaperone accompanying them throughout the Show.  Groups must follow a one-chaperone to five-student ratio while in the Exhibit Hall.  Groups of more than 6 will be asked by Show Management to split into smaller groups.  No one under the age of 18 will be admitted to the Show at any time, and there will be no exceptions.  All student registrations must be submitted at the same time, as an Excel spreadsheet with the following information:  student or chaperone name, title (for chaperones only), school name, mailing address, and email address for each registrant for confirmation letters.  The Student Admission rate is $25 per person, and a valid student ID is required at the time of badge pick-up.  Student/chaperone registration lists and payment information may be submitted to McKenzie Farquharson at . Please note: if our maximum student allotment is exceeded, student registration will be closed. 

Is there a group discount policy?

No, there is not a group discount policy.

Do you mail the badges?

No, you will receive an email confirmation after registering that you can print and bring to the show. At the show, scanning the barcode on that email will print your badge.

I pre-registered, but did not receive my confirmation email?

To resend your confirmation email, click here and use the email address you registered with and the password you created to login.

I need to make a change to my registration; how can I do so?

Click here and use the email address you registered with and the password you created to login.