Next Level Guest Management

Understanding who your guests are, what they like, how often they visit, and how much they spend, is the key to building repeat business and building profitability. Today’s world and the science of hospitality requires more than, “I remember you…” – and with fierce competition, you need to make your venue stand out. This seminar focusses on how you can get to know your guests, and tools which are available to help in that process so that your entire team is aware of those who frequents your establishment and spends the most – allowing you to build your business around your most valued guests.