Unlocking Profitable Growth in Grocery eCommerce: Click & Collect and Microfullfillment Centers

Tuesday, September 22, 2020 - 9:45 am to 10:30 am
Live at Your Table - Retail - Retail

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Rob Wilson
Managing Director and Partner, L.E.K. Consulting


Top-line revenue growth from grocery eCommerce has been strong and accelerated by COVID-19, but some grocery retailers have struggled to drive the same level of bottom-line growth with costly last-mile delivery, third party fees, and manual fulfillment of curbside (click & collect) orders hampering profitability.   In this session, we will examine the future of profitable grocery eCommerce growth – and the role of click & collect + robotics & technology from Micro fulfillment Centers (MFCs) in automated fulfillment at the local store level.

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